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Editor's Notebook
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Streamline Your Cross-Channel Efforts
By Erin Harris, Associate Editor
Multichannel customers are increasingly the most sophisticated, demanding, and time-starved customers; they're also among the most valuable. Consider a recent Harris Interactive survey that found 42% of consumers who have problems during Web transactions abandon the transaction process and/or move to another site.
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Featured Integrated Solutions For Retailers Article
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Increase Your Payment Processing Potential
By Erin Harris, Integrated Solutions For Retailers magazine
No matter how your business is weathering the recession, your IT department needs all the muscle it can muster in 2010. And, so it goes with Family Dollar. While the cash-and-carry discount retailer increased comparable store sales by 7%, its IT department has a strenuous workload that involves nearly 7,000 stores.
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Guest Expert Series
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Three Consumer Views Of The Call Center As A Critical Cross-Channel Component
By John Stelzer, Sterling Commerce
In Jim Bengier's last article, he highlighted that the call center can convert a disappointed customer and deliver a superior experience when a retailer focuses on three areas: empowering people, refining processes, and leveraging technology tools. This article will demonstrate through three customer views of the call center how putting those strategies in practice can transform the customer experience. You can still catch up with Part 1, Part 2, and Part 3 of this series.
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Featured Articles
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The Competitive Advantages Of In-Store Mobility
Submitted By Epicor Software Corporation
How can you deliver superior service and increase sales? By using mobile POS to optimize the in-store experience, speed transactions, empower staff, boost productivity, and engage customers with compelling offers on their own mobile devices.
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Create Greater Visibility And Profitability With A New Merchandising Paradigm
Submitted By Magstar
Many mid-size chains and 'specialty and smaller retailers' major struggle has been, and continues to be, their ability to see their inventory clearly. No matter what kind or size of operation, all companies must have uncompromised visibility levels if they are to optimize their inventory investment via their merchandising, staff, activities, and business processes.
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Bridge The E-Commerce Chasm
By Sheila Dahlgren, Adobe
For all the bright spots in e-commerce, one challenge persists: Shoppers
want to touch, feel, and try the merchandise before they buy. They
want to touch the cashmere sweater or golf club in order to feel
assured of their potential purchase.
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Featured Event
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RIS is proud to host the fourth annual Cross-Channel Retail Executive Summit, which will be held September 15 - 17, 2010 at Four Seasons Troon North in Scottsdale, Arizona.
At this 2010 invitation-only Summit, you will also enjoy a wealth of opportunities for effective peer-to-peer networking, exchanging information and ideas and building lasting business and personal relationships.
Click here and register now for the 2010 Cross Channel Retail Executive Summit.
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Featured Content
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| Automating Securities Check Issuance |
| This white paper discusses problems associated with check fraud, difficulties in maintaining a consistent check issuance process, and how MICR-enabled printing streamlines operations while giving securities companies a competitive edge by allowing them the ability to print dividend, interest and distribution checks on-demand in branch locations.
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| Survivor's Strategy For Retail |
| Current consumer behavior — vacillating somewhere between cautious and traumatized — is continuing to wreak havoc on the efforts of retail planners and decision makers. The unprecedented dilemmas and challenges they face require an information base that must be "re-calibrated" almost continuously, to respond to the latest trends as they emerge.
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| How Do You Reach Shoppers? |
| In the information age, consumers receive information from a wide variety of sources, making it necessary for retailers to reach them in a multitude of ways in order to be successful. According to research conducted by a leading shopper marketing company, Mass Connections (MC), utilizing a strategic marketing mix is critical to a retailer's success in store, on line, and in life.
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| Browse the content library |
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Share Your Expertise
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Take RSR's survey to help determine the impact of mobility on BI usage and quantify how BI helps our industry mediate between proliferating channels.
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Submission Information
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Retail Solutions Online invites members of the community to submit their technical articles,
application notes, white papers, tutorials, videos, press releases, and other relevant content for featuring on www.retailsolutionsonline.com and in our e-mail newsletter.
For more information, please consult our editorial submission guidelines.
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