Cross-Channel Executive Commentary

  1. Real-Time Inventory Mastery - Look To The Cloud
    8/26/2011
    The time has come to take a careful look at the sophistication of your company's inventory management capabilities. After all, inventory represents a tremendous percentage of a retailer's assets. By Baruch Goldwasser, Director of Strategy, NetSuite, Inc.
  2. Thin Is In: The Future Of Digital Wallets
    4/25/2011
    A digital wallet goes beyond just paying with a device. A digital wallet is converting your actual wallet and all of its associated content and behaviors and integrating into a phone or other device, like a car key. Our consumer behavior is already adopting the concept of a digital wallet — from taking digital photos of our families to using our online banking apps to transfer funds. By Christina White, user experience designer, SapientNitro
  3. Guest Column: Thin Is In - The Future Of Digital Wallets
    4/25/2011

    A digital wallet goes beyond just paying with a device. A digital wallet is converting your actual wallet and all of its associated content and behaviors and integrating into a phone or other device, like a car key. Our consumer behavior is already adopting the concept of a digital wallet — from taking digital photos of our families to using our online banking apps to transfer funds. By Christina White, user experience designer, SapientNitro

  4. Mobile Optimized Websites And Rich Apps: The Secrets To A Successful Mobile Platform
    2/3/2011
    Mobile phones are rapidly transforming from a simple talking and texting device to a fast and feature-rich, handheld computer known as the smartphone. By Dave Sikora, Digby
  5. Guest Column: Mobile Optimized Websites And Rich Apps: The Secrets To A Successful Mobile Platform
    2/3/2011
    Mobile phones are rapidly transforming from a simple talking and texting device to a fast and feature-rich, handheld computer known as the smartphone. By Dave Sikora, Digby
  6. 3 Key Elements For A Seamless Shopping Experience
    12/1/2010
    Shoppers today do not want to be limited to the products in store if there is a broader selection online or in a catalog. They want to be able to return something bought online to a store location. They want to use store discount cards for online purchases and tailored offers, using purchasing history from online, in store and catalog shopping activities. They are searching for a seamless shopping experience, where technical issues, slow service and restrictive ordering processes varying from channel to channel are a thing of the past. By Paul Daly, US VP of sales, Torex
  7. Guest Series Part 2: How Best-In-Class Retailers Put Their Customers First, Within And Beyond The Store
    11/16/2010
    In a previous contribution to this newsletter, I discussed the need to improve efficiencies and control costs as two of today's most urgent requirements for sustainable, best-in-class retailing. A third and equally important focal point is customer centricity: your ability and commitment to align your offering with your customers' preferences and needs. By Randy Tofteland, Executive Vice President, Epicor Software Corporation
  8. How Best-In-Class Retailers Put Their Customers First, Within And Beyond The Store
    11/16/2010
    In a previous contribution to this newsletter, I discussed the need to improve efficiencies and control costs as two of today's most urgent requirements for sustainable, best-in-class retailing. A third and equally important focal point is customer centricity: your ability and commitment to align your offering with your customers' preferences and needs. By Randy Tofteland, Executive Vice President, Epicor Software Corporation
  9. The Mobile Revolution
    10/27/2010
    With the meteoric rise of the smartphone, shoppers are using their cell phones more and more to do both their shopping and retail related online searches (m-commerce), a trend that could eventually overtake more traditional methods of Internet browsing on a laptop or home computer. By Emma Naylor, Next Generation Online News
  10. Guest Opinion: The Mobile Revolution
    10/27/2010
    With the meteoric rise of the smartphone, shoppers are using their cell phones more and more to do both their shopping and retail related online searches (m-commerce), a trend that could eventually overtake more traditional methods of Internet browsing on a laptop or home computer. By Emma Naylor, Next Generation Online News

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